The information contained in this article may also be found in the document Password Reset: ePAY Portal and Dashboard

Dashboard

Administrative Users

A user with Administrative rights can reset a password for a user in the ePAY Dashboard.

In Dashboard, hover over Manage and select Office Users. Find the username that needs their password updated.

Once the username is identified, click Change Password. You will enter and then be asked to re-enter the password before saving.

Once the username is identified, click Change Password. You will enter and then be asked to re-enter the password before saving.

Non-Administrative Users

User can also to click “I forgot my password” on the login screen and then specify their username to reset their password using their email address.

ePAY Portal

For ePAY Ticketing Portal, a password can ONLY be reset by the user clicking “Forgot Password?” on the login screen.