Ticket Management

The information contained in this article may also be found in the document Ticket Type: ePAY PCI. ePAY PCI tickets are opened when a Participant has inquiries regarding PCI or needs assistance when it comes to the ePAY PCI third-party validation vendor. Ticket Subtypes PCI Scope Guidance Description Questions...

The information contained within this article may be found the document ePAY | NCR P2PE Redeployment. What is P2PE Redeployment? The P2PE Redeployment campaign involves an ePAY team member contacting existing ePAY Participants processing with NCR using non-P2PE devices and conveying the advantages of swapping that equipment out for...

All information contained in this article may be found in the document Ticket Type: ePAY Dashboard Service Request. A Ticket Type of ePAY Dashboard Service Request is typically submitted when a Participant wishes to have updates applied to existing entities within Dashboard. If the Participant is adding a new...

All information contained in this article may be found in the document ePAY Portal: Ticket Management. For all Ticket Type/Subtype combination workflows, that information may be found in the document ePAY Portal: Ticket Types & Subtypes. Any support or requests should result in a ticket being created in the...